Return Window
7 days from delivery
Condition Required
Unopened & unused only
Refund Method
Original payment method
Return Window
You may request a return or exchange within 7 calendar days of receiving your order. The return window begins from the date of delivery as confirmed by the courier.
Requests made after this period unfortunately cannot be accepted. If you believe your item arrived damaged or defective, please contact us immediately upon receipt — do not wait until the window closes.
Condition Requirements
To be eligible for a return or exchange, your item must meet the following conditions:
- Item must be in its original, sealed packaging — unopened and unused.
- All original tags, labels, and accessories must be included.
- The item must not have been used, swatched, or tampered with in any way.
- Return must be requested within the 7-day window.
Hygiene Policy (Important)
For health and hygiene reasons, opened, used, or swatched skincare and cosmetic products cannot be returned, even if they are within the return window. This applies to all Aisaf skincare, serums, moisturisers, and makeup products. This is an industry-standard clause — please confirm its exact wording with a legal professional before treating it as binding.
How to Initiate a Return or Exchange
Follow these steps to request a return or exchange:
- 1
Contact Us
Submit a request via our Contact page within 7 days of receiving your order. Include your order number, the item(s) you wish to return, and the reason for the return.
- 2
Await Approval
Our team will review your request within 2 business days and confirm whether your return is approved, along with return instructions.
- 3
Ship the Item Back
Once approved, securely pack the item in its original packaging and dispatch it using the courier instructions we provide. Do not return items without prior approval.
- 4
Refund or Exchange Processed
Once we receive and inspect the returned item, your refund or replacement will be processed within 5–7 business days.
Refunds
Once your return has been received and inspected, we will notify you of the outcome. If approved, your refund will be issued via the original payment method within 5–7 business days.
For Cash on Delivery (COD) orders, refunds will be processed via bank transfer. Please ensure you include your bank account details when contacting us to initiate a COD return.
Please note: Original shipping fees (Rs. 250) are non-refundable unless the return is due to a defective or incorrect item sent by Aisaf.
Non-Returnable Items
The following items cannot be returned under any circumstances:
- Opened, used, or swatched skincare and cosmetic products (hygiene policy)
- Items not in their original packaging or missing original labels/accessories
- Items purchased during final sale or clearance events
- Gift cards or store credit vouchers
- Items returned outside the 7-day return window
Have a question about a return?
Our team is here to help. Reach out through our contact page and we'll assist you promptly.
Contact Support